PARTS RETURN POLICY
1. All stocked parts returned:
(a) Within fourteen (14) days – full credit
(b) From fifteen (15) days to twenty-eight (28) days – 15% deducted from credit
(c) After twenty-eight (28) days – no credit
2. Parts must be undamaged and returned in original packaging
3. Parts must not have been fitted or otherwise used
4. NON-STOCKED parts specifically ordered to meet Customer requirements not accepted for credit
5. Non-returnable items are: Gaskets, Seals, Belts, Hoses, Opened Kits, items made to order and Non-Caterpillar Parts
6. A copy of our original invoice or Parts Order MUSTaccompany goods
7. Freight costs on parts returned for credit are Customer’s responsibility
8. All parts returned are at Customer’s risk