PARTS RETURN POLICY

1. All stocked parts returned:

(a) Within fourteen (14) days – full credit

(b) From fifteen (15) days to twenty-eight (28) days – 15% deducted from credit

(c) After twenty-eight (28) days – no credit

2. Parts must be undamaged and returned in original packaging

3. Parts must not have been fitted or otherwise used

4. NON-STOCKED parts specifically ordered to meet Customer requirements not accepted for credit

5. Non-returnable items are: Gaskets, Seals, Belts, Hoses, Opened Kits, items made to order and Non-Caterpillar Parts

6. A copy of our original invoice or Parts Order MUSTaccompany goods

7. Freight costs on parts returned for credit are Customer’s responsibility

8. All parts returned are at Customer’s risk

 

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